Eighteen departments jointly issued the Action Plan for Further Improving Product, Engineering, and

Recently, with the approval of the State Council, the State Administration for Market Regulation and 18 other departments jointly issued the Action Plan for Further Improving the Quality of Products, Engineering and Services (2022-2025) (hereinafter referred to as the "Plan").

The Plan has deployed key tasks for quality improvement from four aspects: promoting the upgrading of people's consumption quality, enhancing the competitiveness of industrial basic quality, guiding the high-quality development of new technologies, new products, and new formats, and promoting the significant improvement of service quality. It emphasizes the use of quality reform and innovation to promote the continuous improvement of quality, requires strengthened implementation guarantees, and clearly proposes that by 2025, quality supply and demand will be more suitable, the qualification rate of agricultural products and food will be further improved, the ability to supply high-quality consumer goods will be significantly enhanced, the quality of industrial products will steadily move towards the middle and high-end, building quality and usage functions will continue to improve, productive services will accelerate their extension to specialization and the high-end value chain, and the accessibility, convenience, and satisfaction with public service quality will be comprehensively improved.

The Plan requires all regions and relevant departments to strengthen organizational leadership, include improving the quality of products, engineering, and services as an important part of building a high-quality country and promoting high-quality development in important agendas, formulate specific plans based on actual conditions, improve supporting policies and measures, and conscientiously implement them.

Notice on Issuing Action Plans for Further Improving Product, Engineering, and Service Quality (2022-2025)

The People's Governments of various provinces, autonomous regions, and municipalities directly under the Central Government, as well as various ministries and agencies directly under the State Council: The Action Plan for Further Improving the Quality of Products, Engineering, and Services (2022-2025) has been approved by the State Council and is now issued to you for careful implementation.

State Administration for Market Regulation, Central Cyberspace Administration, National Development and Reform Commission, Ministry of Science and Technology, Ministry of Industry and Information Technology, Ministry of Civil Affairs, Ministry of Finance, Ministry of Housing and Urban Rural Development, Ministry of Transport, Ministry of Agriculture and Rural Affairs, Ministry of Commerce, Ministry of Culture and Tourism, National Health Commission, People's Bank of China, State owned Assets Supervision and Administration Commission of the State Council, State Administration of Taxation, China Banking and Insurance Regulatory Commission, All China Federation of Industry and Commerce

November 1, 2022

Action Plan for Further Improving Product, Engineering, and Service Quality (2022-2025)

      In order to implement the decisions and deployments of the Central Committee of the Communist Party of China and the State Council on accelerating the construction of a quality strong country, deepen the implementation of quality improvement actions, and further improve the quality of products, engineering, and services, with the approval of the State Council, this plan is formulated.
1、 Overall requirements   By 2025, the quality supply and demand will be more compatible, the qualification rate of agricultural products and food will be further improved, the ability to provide high-quality consumer goods will be significantly enhanced, the quality of industrial products will steadily move towards the mid to high end, and the quality and functionality of buildings will continue to improve; Productive services are accelerating their extension towards specialization and high-end value chains, and the accessibility, convenience, and satisfaction with the quality of public services for daily life are comprehensively improving.

2、 Promote the upgrading of people's livelihood consumption quality (1) Expand the supply of safe and high-quality agricultural products and food. Strengthen the quality and safety risk assessment of agricultural inputs, promote the application of slow-release fertilizers, organic fertilizers, and efficient and low-risk pesticides. Improve the standard system for the entire agricultural industry chain, strengthen the quality assurance of bulk grain and oil products such as rice, flour, and oil, as well as vegetables, fruits, and woody oilseeds. Efforts will be made to improve the quality and safety level of dairy products and enhance the competitiveness of domestic infant formula milk powder. Strengthen the supervision of cold chain food, strictly investigate and control epidemic related food, and prevent refrigerated and frozen food that has gone bad from entering the market. Accelerate the construction of a food safety traceability system and strictly control safety risks such as pesticide and veterinary drug residues, heavy metals, and food pollutants. Improve the food quality standard system. Promote the development of green, organic, geographical indication, and qualified agricultural products (three products and one standard), as well as the construction of high-quality agricultural product bases. Carry out the action of geographical indication to assist rural revitalization, promote the standardization and branding of local characteristic products, and continue to implement the geographical indication agricultural product protection project. (The Ministry of Agriculture and Rural Affairs, the State Food and Reserve Bureau, the State Forestry and Grass Administration, the National Health Commission, the General Administration of Market Supervision, the General Administration of Customs, the Ministry of Industry and Information Technology, the General Supply and Marketing Cooperative, the China National Intellectual Property Administration and other departments as well as local people's governments at all levels are responsible for the implementation. The following needs to be implemented by local people's governments at all levels, no longer listed) (II) Enhance the applicability of products for children, the elderly and the disabled. Focusing on the development needs of consumer goods for special groups, we will increase efforts in basic research on ergonomics, technological research and development, and standard formulation. Deeply promote the action of safeguarding the safety of children and student supplies, and improve the quality and safety level of school uniforms, toys, stationery, and home protection, sports protection, and assistive riding products for infants and children. Establish a standard system for the elderly care product industry, promote the development of aging friendly products, intelligent applications, and terminal product aging friendly transformation. Improve the intelligence level of rehabilitation aids such as wheelchairs and walking robots, and enrich the supply of products related to visual, auditory, and reading aids. (The Ministry of Industry and Information Technology, the State Administration for Market Regulation, the National Health Commission, the Ministry of Civil Affairs, the National Medical Products Administration, etc. are responsible according to their respective responsibilities) (3) Promote the upgrading and iteration of daily consumer goods and the innovative development of cultural and sports products. Strengthen the research and development of new technologies and products such as digital fitting and intelligent clothing, and vigorously promote the quality grading of products in the fields of clothing, footwear, and down products. Improve the disinfection, sterilization, cleaning and purification performance of clean household appliances, enhance the integration, intelligence, and energy efficiency of kitchen appliances, and develop portable small household appliances. Strictly enforce the limit requirements for toxic and harmful substances in home decoration and renovation products, and improve the quality of kitchen and bathroom hardware, artificial boards and other components and materials. Improve the quality level of epidemic prevention supplies such as masks and disinfectants, as well as emergency supplies. Promote the reduction, standardization, and recycling of product packaging and circulation packaging. Increase the high-quality supply of fitness equipment and sports equipment, and improve the quality level of music, dance, and art supplies. Improve the level of creative design for arts and crafts products such as jewelry and artistic ceramics, as well as traditional cultural products such as silk embroidery and the Four Treasures of the Study. (The Ministry of Industry and Information Technology, the State Administration for Market Regulation, the National Forestry and Grassland Administration, the National Health Commission, the National Medical Products Administration, the General Administration of Sports, the Ministry of Culture and Tourism, etc. are responsible according to their respective responsibilities)

（4） Promote the improvement of construction project quality. Further improve building performance standards and reasonably determine building performance indicators such as energy efficiency, accessibility, and aging resistance. Explore the establishment of a quality evaluation system for construction projects, and encourage the evaluation of regional engineering quality through government procurement of services and other means. Accelerate the standardization construction of engineering quality management and promote the implementation of the engineering quality and safety manual system. Strengthen the quality management of residential engineering and explore the promotion of information disclosure of residential engineering quality. Carry out special spot checks on the quality of ready mixed concrete and special governance actions for engineering quality testing, and strictly investigate and punish illegal and irregular behaviors such as substandard quality and false testing data in accordance with the law. Strengthen the promotion and application of green building materials, and carry out activities to promote green building materials to rural areas. (Ministry of Housing and Urban Rural Development, Ministry of Industry and Information Technology, Ministry of Finance, etc. are responsible according to their respective responsibilities)

3、 Enhance the competitiveness of industrial basic quality (V) and improve the quality performance of basic and universal components. Strengthen research on basic common technologies, improve the reliability and stability of core basic components (components) such as bearings, gears, fasteners, liquid and gas seals, hydraulic components, pump valves, molds, sensors, etc., and extend their service life. Accelerate the localization and application of design and manufacturing process software, promote the standardization of electronic design automation reference architecture, and develop key equipment and instruments for high-end chips. Strengthen the research and application of high-end instrument measurement and testing technology, improve equipment accuracy, stability, and calibration technology level. (Ministry of Science and Technology, Ministry of Industry and Information Technology, State Administration of Science and Industry for National Defense, State Administration for Market Regulation, etc. are responsible according to their respective responsibilities)

（6） Strengthen material quality assurance capabilities. Improve the quality stability, reliability, and durability of general steel, aviation aluminum, basic chemical raw materials, cement, and flat glass. Accelerate the revision of industry standards in metallurgy, chemical industry, textile, building materials, and forestry industry. Strengthen the quality and safety control and random inspection of industrial raw materials with flammable hazards under certain conditions. Implement the New Material Standard Navigation Action and the Measurement and Testing Capability Enhancement Project, improve the quality and performance of rare earths, graphene, special alloys, fine ceramics, liquid metals and other materials, accelerate the standard development of advanced semiconductor materials and carbon fiber and its composite materials, and strengthen the research and development of key technologies and equipment for new material preparation. (The Ministry of Industry and Information Technology, the State Administration of Science and Technology for National Defense, the State Forestry and Grassland Administration, the National Development and Reform Commission, the Chinese Academy of Sciences, the State Administration for Market Regulation, the Ministry of Science and Technology, etc. are responsible according to their respective responsibilities)

（7） Improve the quality and reliability of equipment products. Improve the safety and reliability level of electronic equipment, CNC machine tools, and industrial robots, accelerate the upgrading and promotion of CNC systems, key functional components, complete machines, and system integration solutions. Accelerate the upgrading and iteration of standards, and increase the average time between failures of main crop harvesting machinery and tractors to over 80 and 250 hours, respectively. Breaking through the stability design, control, and manufacturing process technology of key components in transmission systems of construction machinery, promoting the average failure interval of excavators, loaders, bulldozers, and non highway dump trucks to increase by more than 60% compared to current national standards. Improve the safety and reliability of electric vehicles and battery driven non road mobile machinery. Improve the safety technical specifications for lifting machinery and promote the installation of different forms of height limit devices for bridge and gantry cranes. Strengthen the supervision of major engineering equipment. (Ministry of Industry and Information Technology, State Administration of Science and Technology for National Defense, Ministry of Agriculture and Rural Affairs, State Administration of Market Regulation, etc. are responsible according to their respective responsibilities)

4、 Guide the high-quality development of new technologies, new products, and new formats (8) to improve the quality of the new generation of information technology products. Improve the intelligence level and consumer experience of digital products such as mobile communication terminals, wearable devices, and ultra high definition video terminals. Establish and implement a data security management certification system to enhance enterprise data security and personal information protection capabilities. Improve the quality requirements for the construction of new infrastructure such as 5G networks, data centers, and the Internet of Things, and strengthen the deployment and application of IPv6 in IoT products and systems. Build a cloud benchmark evaluation system and a cloud service capability evaluation system to enhance the quality and service capabilities of cloud computing products. (Central Cyberspace Administration, Ministry of Industry and Information Technology, State Administration for Market Regulation, etc. are responsible according to their respective responsibilities) (9) Promote the deep integration of new technologies and industries. Promote the full chain transformation of traditional industries using technologies such as artificial intelligence, big data, blockchain, cloud computing, and 5G, and encourage enterprises to develop new models such as personalized customization, networked collaboration, and shared production. Implement the new industry standardization pilot project, and conduct standard research and verification around cutting-edge fields such as new materials, biotechnology, medical devices, and digital technology. Strengthen research on system integration, time synchronization, simulation and measurement testing technologies, and improve the environmental perception, decision-making, and safety performance of intelligent connected vehicles. (National Development and Reform Commission, Ministry of Industry and Information Technology, Central Cyberspace Administration, State Administration for Market Regulation, etc. are responsible according to their respective responsibilities) (10) Promote platform enterprises to provide high-quality products and services. Support enterprises to build diverse online consumption scenarios, explore new modes of human-machine interaction, and enhance the online consumption experience. Urge platform enterprises to strengthen the quality control and traceability of platform sales and live streaming products, assume legal responsibilities for ensuring the quality of goods and services, ensuring food safety, and effectively safeguard the personal information rights and privacy rights of users. Deepen the promotion of agricultural products from villages to cities and promote the development of agriculture through digital commerce. Promote platform enterprises in the field of travel services to continuously improve user experience. Deepen the establishment of national e-commerce demonstration bases and demonstration enterprises. (Ministry of Commerce, Central Cyberspace Administration, State Administration for Market Regulation, Ministry of Industry and Information Technology, Ministry of Transport, etc. are responsible according to their respective responsibilities)

5、 Promote the significant improvement of service quality (11) Guide the high-quality development of residents' life services. Combining with urban renewal actions, promote the construction of complete communities and vibrant neighborhoods. Strengthen the standardization and professionalization of domestic services, improve the standards for maternal and child care and domestic training, promote the development of employee based domestic enterprises, vigorously promote the integration of domestic services into communities, and implement the "Home Economics for Agricultural Development" action. Improve the quality of property services, improve the standard system of property services, and promote elevator "all inclusive maintenance" and "Internet of Things+maintenance". Standardize the home service market and enhance the standardization level of home decoration services. Continuously promote the construction of green packaging standard system for express delivery. Enhance the last mile delivery service capability of express delivery. Boost catering consumption, resolutely stop catering waste, encourage catering enterprises to enrich and improve dishes, improve service levels, and innovate business models. Develop diversified and high-quality tourism products and services, vigorously rectify "unreasonable low-priced tourism", and continuously improve the tourism service quality evaluation system. (The Ministry of Housing and Urban Rural Development, the National Development and Reform Commission, the Ministry of Commerce, the National Health Commission, the State Administration for Market Regulation, the State Postal Administration, the Ministry of Culture and Tourism, etc. are responsible according to their respective responsibilities) (12) Improve the level of specialization and integration of production and distribution services. Increase the supply of agricultural financial services and actively support eligible agricultural enterprises to go public for financing. Improve the green finance standard system. Develop green direct financing and continue to support the issuance of green bonds. Strengthen the legal compliance and standardized application of digital technology in the field of inclusive finance. Promote the integrated development of logistics networking, accelerate the development of green freight and cold chain logistics in urban distribution, improve the rural logistics service system, promote standardized, containerized, and unitized logistics loading equipment and packaging basic modules. Cultivate a group of new industrial service platforms or social organizations in the manufacturing service industry, and encourage them to carry out collaborative research and development, resource sharing, and achievement promotion and application activities. Improve the quality and efficiency of patent and trademark examination, and improve the public service system for intellectual property. (The People's Bank of China, the CBRC, the CSRC, the General Administration of Market Supervision, the National Development and Reform Commission, the Ministry of Commerce, the Ministry of Transport, the Ministry of Agriculture and Rural Affairs, the General Supply and Marketing Cooperative, the State Postal Administration, the Ministry of Industry and Information Technology, the China National Intellectual Property Administration, etc. shall be responsible according to the division of responsibilities) (Thirteen) Improve the efficiency of social services. Continuously carry out service quality supervision and monitoring, and report results. Strengthen the construction of urban and rural community service systems, promote the construction of a 15 minute convenient living circle in cities, and implement the upgrading project of village level comprehensive service facilities. Promote the upgrading and upgrading of the rehabilitation assistive device industry. Establish a sound long-term care service system and related standards for elderly people with disabilities (dementia), organize demonstration projects on the integration of medical and elderly care, carry out community action to enhance the ability of medical and elderly care integration, implement training programs to enhance the ability of medical and elderly care integration talents, and improve the quality and level of medical and elderly care integration services. Establish a sound system of policies, regulations, and standards for childcare services. Propose annual national goals for improving medical quality and safety, and promote continuous improvement of medical service quality. Strengthen comprehensive supervision and law enforcement of medical beauty. Strengthen the development, implementation, and promotion of standards for government service item management, integrated processing, convenient hotline operation, and service evaluation and evaluation. Urge public utility enterprises in the fields of water, electricity, gas, heating, etc. to disclose information on service content, service processes, tariff standards, etc. (The State Administration for Market Regulation, Ministry of Civil Affairs, National Health Commission, National Medical Insurance Administration, Ministry of Housing and Urban Rural Development, National Energy Administration, etc. are responsible according to their respective responsibilities)

6、 Promoting Continuous Quality Improvement through Quality Transformation and Innovation (14) Strengthening the Leading Role of Technological Innovation in Quality Improvement. Establish a working mechanism that closely integrates scientific and technological innovation policies with quality policies, deploy and implement national quality infrastructure science and technology projects, increase support for quality improvement through scientific and technological research and development plans, and focus on conducting research on quality key common technologies that affect and constrain industrial development. Encourage enterprises to increase investment in quality and technological innovation, and develop intelligent manufacturing, green manufacturing, and service-oriented manufacturing. Promote the transformation of quality innovation achievements into standards and achieve industrial application. Promote the integration and development of big data, blockchain, cloud computing, and quality management, and enhance the precision control and online real-time detection capabilities of quality. (The Ministry of Science and Technology, the Ministry of Industry and Information Technology, the State Administration for Market Regulation, etc. are responsible according to their respective responsibilities) (15) Promote the improvement of quality linkage in the industrial chain and supply chain. Strengthen incentives and guidance for core enterprises in the industrial chain, give full play to the role of central enterprises and state-owned large and medium-sized enterprises as the main force, cultivate a group of "specialized, refined, unique, and new" enterprises, and focus on solving the "bottleneck" and "bottleneck" problems of product performance and quality grade. Strengthen cross departmental and cross domain coordination and promotion, promote the connection of upstream and downstream standards in the industrial chain of design, materials, technology, testing, and application. Strengthen the promotion and application of food and agricultural product traceability codes, item codes, and unified social credit codes. Support industry chain "chain leaders", "chain owners", and "leading" enterprises to incorporate relevant enterprises into a common supply chain and quality management system, and implement joint quality and technology research and quality consistency control. (The National Development and Reform Commission, State owned Assets Supervision and Administration Commission of the State Council, Ministry of Industry and Information Technology, State Administration for Market Regulation, Ministry of Commerce, etc. are responsible according to their respective responsibilities) (16) Improve the efficiency of quality infrastructure services. Strengthen the construction of national, regional, and industrial quality infrastructure capabilities, and comprehensively utilize elements and resources such as metrology, standards, and qualification assessment to implement precise services. Strengthen the construction of the national standard full text disclosure system, and serve various market entities to obtain standard information resources more fairly and conveniently. Deepen the promotion of "Measurement Services for Small and Medium Enterprises", "Certification and Upgrading of Quality Management Systems for Small and Micro Enterprises", and "Quality and Technology Assistance to Enhance Quality and Strengthen Enterprises". Vigorously carry out one-stop quality infrastructure services, encourage and support the active participation of chambers of commerce associations, and strengthen support and assistance for small and medium-sized enterprises and private enterprises. Strengthen the analysis and response of technical trade measures and information services, guide enterprises to strengthen compliance management, and optimize the quality of exported goods and services. (State Administration for Market Regulation, Ministry of Science and Technology, Ministry of Industry and Information Technology, All China Federation of Industry and Commerce, Ministry of Commerce, General Administration of Customs, etc. are responsible according to their respective responsibilities) (17) Strengthen the construction of quality brands. Continuously organize China Brand Day activities, strengthen the cultivation and protection of Chinese time-honored and trademark brands, implement geographical indication protection projects, and support the development of regional brands. Establish a sound quality grading system to promote brand and quality consumption. Vigorously promote the project of "same line, same standard, and same quality" for domestic and foreign trade products. Accelerate the cultivation of high-quality agricultural brands, promote the cultivation of a number of high-end brands in consumer goods such as cosmetics, clothing, home textiles, electronic products, raw materials such as petrochemical, steel, non-ferrous metals, building materials, as well as service industries such as home economics, tourism, culture, leisure, inspection and testing certification. Cultivate national brands in industries such as childcare services, milk powder and dairy industry, animation design and production. Improve the brand value evaluation standard system and carry out brand value evaluation. (The National Development and Reform Commission, the Ministry of Commerce, the State Administration of Radio, Film and Television, the China National Intellectual Property Administration, the General Administration of Market Supervision, the Ministry of Agriculture and Rural Affairs, the Federation of Supply and Marketing Cooperatives, the Ministry of Industry and Information Technology, the Ministry of Culture and Tourism, etc. shall be responsible according to their respective responsibilities) (XVIII) Improve the quality of workers. Strengthen the construction of quality related disciplines, majors, and courses in ordinary higher education institutions and vocational colleges. Give full play to the role of trade unions and youth organizations at all levels, carry out labor and skills competitions, innovate quality management, and improve quality, and enhance employee quality awareness and skill levels. Improve the system for cultivating and training technical and skilled talents, and enhance the quality of talent cultivation and training in fields such as home economics, elderly care, and childcare. (Ministry of Education, All China Federation of Trade Unions, Central Committee of the Communist Youth League, State Administration for Market Regulation, Ministry of Human Resources and Social Security, etc. are responsible according to their respective responsibilities)

7、 Strengthen the implementation of guarantees (19) and improve fiscal and financial policies. Each region should include the funds for quality improvement actions in the budget, encourage enterprises to increase investment in quality improvement, and improve the diversified fundraising and guarantee mechanism for quality improvement funds. R&D expenses that meet the conditions during enterprise quality improvement activities can enjoy pre tax additional deduction policies in accordance with regulations. Strengthen the management of government procurement demand and performance acceptance, and better achieve high-quality and cost-effective government procurement. Develop quality competitive industry classification and strengthen quality statistical monitoring. Support enterprises to use insurance methods to strengthen product quality assurance, fulfill service commitments, and resolve consumer disputes, and encourage enterprises to actively purchase insurance related to the "three guarantees" of parallel imported vehicles and engineering quality insurance. (Ministry of Finance, People's Bank of China, State Administration of Market Regulation, State Administration of Taxation, National Bureau of Statistics, China Banking and Insurance Regulatory Commission, Ministry of Housing and Urban Rural Development, etc. are responsible according to their respective responsibilities) (20) Strengthen quality and safety supervision. Improve the quality and safety risk monitoring mechanism, accelerate the construction of a national unified product quality and safety risk monitoring platform, formulate and implement a key product quality and safety supervision catalog, and promote credit risk classification management. Establish a sound mechanism for product quality supervision and spot checks, and strengthen coordination, interaction, and complementarity between the state and local governments. Strengthen quality and safety supervision in key areas such as the urban-rural fringe, rural markets, and online markets, and crack down severely on quality violations. Enhance the ability of quality and safety risk warning and rapid response supervision for import and export commodities. Improve the quality supervision and testing system at the provincial, municipal, and county levels, increase support and guarantee efforts, explore the establishment of a dynamic supervision and command dispatch system for product quality and safety, and strengthen supervision and guidance of grassroots regulatory departments. Advocate industry associations and chambers of commerce to promote industry self-discipline, and encourage news media and consumer organizations to strengthen social supervision. (The State Administration for Market Regulation, the Ministry of Agriculture and Rural Affairs, the State Grain and Reserve Bureau, the Ministry of Public Security, the General Administration of Customs, the Ministry of Housing and Urban Rural Development, the Ministry of Industry and Information Technology, the Ministry of Transport, the Ministry of Civil Affairs, etc. are responsible according to their respective responsibilities) (21) Strengthen the main responsibility of enterprises. Fully implement the quality responsibility of enterprises and their responsible persons, guide enterprises to establish and improve quality management and traceability systems, and strengthen quality management for all employees, processes, and all aspects. Promote enterprises to make public quality commitments to the products and services they provide, strictly fulfill legal obligations such as defect recall, quality guarantee responsibility, and consumer rights protection. Encourage enterprises to establish chief quality officers, deeply implement the "leader" system of enterprise standards and the "leader" action of group standards, and widely carry out special actions to improve quality by benchmarking and meeting standards. (The State Administration for Market Regulation, the Ministry of Housing and Urban Rural Development, the Ministry of Industry and Information Technology, the State owned Assets Supervision and Administration Commission of the State Council, the All China Federation of Industry and Commerce, the Ministry of Education, the All China Federation of Trade Unions, and the Central Committee of the Communist Youth League shall be responsible according to their respective responsibilities)

（22） Play a demonstrative and leading role. Promote the construction of benchmark cities for building a strong quality country and demonstration zones for improving quality brands. Encourage local innovation and incentive measures in industrial clusters, and deeply implement quality improvement actions. Further carry out the selection and commendation activities for China Quality Awards and local government quality awards, and establish a long-term promotion mechanism for advanced quality management experience. Strengthen the assessment and supervision of government quality work, strengthen news publicity and public opinion guidance, widely carry out mass quality activities, and create a good atmosphere for everyone to care about, participate in, and promote quality improvement. (The State Administration for Market Regulation, the Central Propaganda Department, the State Administration of Radio, Film and Television, the Ministry of Industry and Information Technology, etc. are responsible according to their respective responsibilities)

Each region and relevant department should strengthen their organization

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