The rapid development of world economic integration requires common management concepts and unified management models among enterprises from different countries in terms of technical cooperation and trade exchanges. ISO 9001 is a set of scientific, standardized, and procedural quality management standards developed by the International Organization for Standardization (ISO/TC176) after years of effort, summarizing and summarizing the century long management experience of industrialized countries, and integrating and improving them. It provides users (including organizations in various industries) with the basis for quality management, and sets out the requirements of a common language and guidelines for quality management.
ISO9001, as an international standard, combines eight quality management principles: customer-centric, leadership role, national participation, process approach, systematic management approach, continuous improvement, fact based decision-making method, and mutually beneficial supplier relationship. The process approach of PDCA (P planning → D implementation → C inspection → A disposal) is adopted to ensure that many factors that affect product quality, such as product design, procurement, product service, and sales, are in an orderly and controlled state. In an economically effective manner and based on the principle of continuous improvement, customer requirements, legal and regulatory requirements, and organizational self requirements are met.
ISO 9001: 2015 introduces the concept of risk thinking, focusing more on the operational risks and performance of organizations, emphasizing the role of leadership in management systems, and fully considering the constantly changing business environment to assist organizations in responding to the ever-changing needs of customers, enhancing corporate competitiveness, and maintaining survival and development. Therefore, the quality management system is no longer limited to traditional manufacturing, and more and more industry enterprises such as services, healthcare, and public utilities have also introduced the new version of ISO 9001 standards, integrating quality management into enterprise operations.
System Introduction
Certification Basis
ISO 9001 has undergone nearly 30 years of development since its release. In September 2015, the new version of ISO 9001 was officially released.
○ Quality Management System Requirements (GB/T 19001-2016)
○ GB/T 19004 Quality Management Methods for Pursuing Continuous Success in Organizations
○ GB/T 19010 Guidelines for Customer Satisfaction Organizational Behavior in Quality Management
○ GB/T 19012 Guidelines for Handling Complaints by Customer Satisfaction Organizations in Quality Management
○ GB/T 19013 Quality Management Customer Satisfaction Organization External Dispute Resolution Guidelines
○ GB/Z 27907 Guidelines for Quality Management, Customer Satisfaction Monitoring and Measurement
○ GB/T 19015 Quality Management Systems - Guidelines for Quality Plans
Certification Nenefits
Integrate with international advanced management practices and integrate into the integrated international economy and trade in one step;
Enhance the stability of quality management and ensure the consistency of product quality;
Optimize quality costs, reduce quality losses, and improve economic benefits;
Enhance competitiveness and increase market share;
Enhance customer satisfaction;
Standardize internal management, enhance employee quality awareness, improve operational efficiency and overall performance;
Standardize the content of enterprise management based on its principles, comprehensively improve the comprehensive quality and overall level of the enterprise.